Booking Rules

• The courts can be booked 14 days in advance from 8 am. In other words, when booking to play 14 days in advance the new booking sheets only become available from 8 am -- all other playing times within 14 days can be booked 24/7.
• Members should select their playing partners / opponents' names to show on the booking sheets. This will also facilitate sharing booking fees within the system.
• Off-Peak Day members are only allowed to use the courts at off-peak times.
• Peak-times:
  • Monday - Friday from 4.30 pm to 8 pm (off-peak from 8 pm)
  • Saturday from 12 noon to 4.30 pm (off-peak from 4.30 pm)
  • all other times are off-peak.
• The peak and off-peak booking fees are displayed on the booking sheets.
• Member Accounts
  • Each Member has an account within the booking system and must have credit in order to book a court.
  • You can purchase credit (£10 minimum) with any credit/debit card when logged into this website.
  • Your transaction will be securely processed by Stripe.
  • Members can share booking fees by transfering credit to each other within the system.
    • On the day playing, each member will receive a Booking Reminder email message which, for the "playing partner(s) / opponent(s)", contains a link to share the cost of the booking fee paid by the member who booked the court.
    • Members can also use the facility to Transfer Credit any time when logged into the system.
• Late-Cancellation Policy:
  • When unable to use a reserved court, members should cancel as soon as possible so that others may use the court.
  • The booking fee is automatically refunded as system credit only when the booking is cancelled more than 24 hours prior.
  • 50% refund when cancelled within 24 hours prior to start time, however, this late-cancellation charge is automatically refunded if the same court and start time is rebooked.
• Automatic Light Controls
  • The court lights will automatically switch on at the reserved court time and will remain on for the duration of the booking.
    • If there's no booking before, the lights will go on 5 minutes before the actual start time and, if there's no booking after, the lights will remain on 5 minutes after the actual end time.
    • If the court is booked consecutively, the lights will remain on continuously.
  • Extra minutes (at £1 per 10 minutes) can be added at the touch screen "kiosk".
  • Please be sure that the time your purchase does not overlap the next reservation, which will take precedence, as charges for extra light-time are non-refundable (the touch screen will warn you if there is already a booking which overlaps the amount of time you want to purchase, but it will not stop you from purchasing overlapping light-time).
  • Members must have credit in their booking system accounts in order to purchase extra light time.
  • Please note you will need to know your PIN in order to use the kiosk to purchase light time.
• Guest Fees
  • If you're playing a Guest (non-member), then you must select either "Guest Adult £5" as your playing partner to show on the booking sheets.
  • The system will automatically charge the guest fee to your booking system account by adding it to the booking fee already paid..
  • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the Guest Fee will be removed.
  • This can be done when you book the court or any time before playing (but you cannot do this after your booking start time).